Voice Quality
Indian English Accent: Recogniser Changes
Indian English includes many phonetic systems shaped by mother-tongue transfer. We explain how we changed our speech recogniser to reduce caller misinterpretation.
Pulse
Voice AI and high-volume call practice
The Ringg team covers call quality, CRM links, operating patterns, and lessons from our work.
All articles
Operations
Qualifying 500 Leads Daily: Early Access Findings
Three teams tested Ringg with their existing call lists during early access. The results after the first month.
Engineering
CRM to Call Handoff: Cutting Delay from Trigger to Dial
A CRM webhook fires. When does Ringg reach the lead? We tracked the full handoff and located the bottleneck.
Voice AI
Why Voice Bots Miss Support Calls (And How to Fix It)
Most support call failures come from architecture, not the model. These are the four patterns we see most often.
Operations
Call Signals That Predict Conversion
Call duration does not show quality. We tracked four metrics tied to positive outcomes.
Operations
Running Calls Without a Call Floor
See the ops stack when AI handles volume and a small team manages exceptions.
Voice AI
From Script to Conversation: How Objections Work Without a Decision Tree
The step-by-step reasoning Ringg uses when a caller says something the script did not anticipate.
Integration
Connecting Voice AI to Salesforce: A Guide to Integration Points
Flows, objects, field mapping, and the permission setting that breaks many Salesforce integrations.
Voice AI
How Successful AI Outbound Calls Work
We annotated a real qualifying call from opening to close: key moments, why they worked, and what could cause failure.
Operations
Cut Tier-1 Support Handle Time with Voice AI
Routine support calls follow familiar paths. When AI handles them, human agents can focus on exceptions.
Engineering
Voice Agent Delay and the 800ms Line: Research Findings
At 800 milliseconds, callers begin to notice the gap. We break down latency at each pipeline stage and show where time is spent.
Company
Why We Built Ringg
The problem we kept seeing in outbound sales teams, and why voice AI seemed suited to address it.